The Importance of Telephone Communication in Business

Optimize telephone communication for your business or in your company by using the Business telephone system.
The growing technology allows business people to have various options for communicating such as e-mail, video calls, and social media. Even so, voice communication via telephone remains irreplaceable and an important business component.

Telephone Development

The telephone was first invented by Alexander Graham Bell in 1876. At the end of 1877, the first official telephone lines were established in Boston and Sommerville by the Bell Telephone Company.
In the 1900s, Almon B. Strowger invented the first telephone that could perform automatic telephone exchanges and did not require an operator. Although Strowger filed the first patent for a dialed telephone in 1891, dialing devices did not enter the Bell system until the 1920s.
In the era of 1970-1980, wireless telephone calls and a picture telephone system were developed by AT&T, but they were deemed too expensive and the idea was dropped. The 80s brought a revolution in telephone communications with the first testing of VoIP services, caller ID, and the introduction of cell phones.
In the 1990s, began to find mobile phones that can be taken anywhere. Technology throughout this decade advanced rapidly. In the 2000s, phones were smaller for easy gripping, offered high-resolution screens, and had more features than ever before.

Communication technology has developed into business and applications, previously telephones could only be used in buildings with telephone networks installed, but now there are more and more text/voice/video platforms that allow people to connect wherever they are as long as the operator’s mobile network is good and stable.

Benefits of Telephone Communication in Business

Communication via telephone is not only for personal matters but also for business matters. Here are the benefits of communicating via telephone in business:

1) Quick response

Apart from talking to someone face-to-face, telephone communication is a great way to get a quick response. Callers can leave detailed voice messages without a specific character limit.

2) Effective communication is more than words

An article on communication theory, “Inference of Attitudes from Nonverbal Communication in Two Channels,” mentions three influential components of ineffective communication, namely:

  • Body language by 55%
  • 38% tone of voice
  • The words were spoken by 7%.

When you make a call, the tone of voice you use gives emotion to the words. Certain body language, such as smiling and standing while talking, will be implied in the conversation. This will not be obtained when communicating via text.

3) Live interaction at different locations

With the internet, calling activities are not limited to audio alone but can be in the form of audiovisuals such as video calls and teleconferences. During a pandemic, discussions and office meetings can be held virtually, through video calls or teleconferences, participants can view presentations, ask questions, and discuss answers with all participants directly even though they are in different locations.

4) Privacy and Confidentiality

Some messages of a confidential or personal nature such as condolences, disciplinary issues, or sensitive issues are best delivered over the telephone.

5) Security

Making phone calls while driving is dangerous, but you can use BlueTooth to keep calls. Meanwhile, to communicate via text, you must first stop. In some countries, it is against the law to drive while holding a mobile phone.

With effective telephone communication, you can easily create new business opportunities and collaborations.

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Rachel Maria

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